An operating interface for the 'SF Campus for Jewish Living' to seamlessly run their sensory experience station.
In collaboration with Mortati Design, we got the chance to partner with "San Francisco Campus for Jewish Living" to shape the "Memory Care Experience Station (MCES)" project.
The MCES provides immersive stimulation experiences for residents suffering from Dementia. It makes use of sights, sounds, smells, touch and human interaction to elevate cognitive health.
The "Memory Care Experience Station" Project official video
We explored layers of organizational challenges and constraints to set the ambition for the project. The core UX challenge was that of operational efficiency, and we aimed to tackle that to defragment the workflow.
Current workflow is highly manual and unorganized.
Introduce a single interface to automate the workflow.
Care facilities have highly nuanced workflows and not a set of discrete tasks.
Design the workflow by scenarios and not functionalities.
Communication is harder between care staff who rely on each other for expertise.
Integrate databases and analytics to aid scheduling and decision making.
The goal is interacting with the residents which is difficult under high mental load.
Design the interface for disengagement and least obtrusiveness.
Core challenges, stakeholder map and documenting early meetings.
To identify focus points and develop a feature roadmap, we interviewed the stakeholders and cleared out initial assumptions. We sketched out all workflows that are performed by the "Life Enrichment Staff" to create an impact strategy.
Observing the process, interviewing and mapping out the workflow
With one mission in mind, we developed six experience principles to set our product aspirations. This grounded the team's decision making, and build a consensus within the stakeholder group.
Six core experience principles for the interface
To get past the analysis phase, we wire-framed our initial understanding of the feature set. This positioned us to show up with materialized ideas, diverge feedback and converge details on iteration.
Low and mid fidelity interfaces based on research and feedback
Scheduling weekly co-design activities allowed rigorous analysis from fresh eyes. This kept ideas free flowing, generate momentum and keep the team's biases at the bay.
Co-design sessions with the client, foreign participants and the staff.
With our holistic understanding of the product, service and the business, we integrated the interaction layers with the product architecture. This allowed users to operate with a clear mental model, while navigating the complexities of the space.
Interaction principles and the product architecture
Through several iterations of assessing client needs and user-testing sessions, we landed on the final interface design. With developer assistance, we were able to go quickly from zero to one. We insisted on keeping the system design non-obtrusive and extremely functional.
Final interface hosting five principle modules
We further conducted usability tests to scoop out gaps within the navigational flow and validate accessibility considerations. This helped build a fool-proof system with robust technical foundations.
Usability testing sessions with the care staff
A Scalable Design System
Part of our strategy roadmap was to create a unified and extensible design system. This would allow the organization to scale and extend the service to other products and facilities.
A simple 0-1 design system featuring grids, spacing, shadows, typography, icons and colors
We packaged demo videos, design files and handoff documentation to ensure seamless project transition to future stakeholders. Additionally, we strategized MVP maintenance by developing a rollout strategy.
A roadmap of how the ecosystem matures over time
All good things end.